Refund and Returns Policy

1. General Overview

At RainbowBuy we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for a return or refund must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Item

To be eligible, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.

2.3. Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Perishable goods, such as food or cosmetics that have been opened.
• Items marked as final sale.

3. Return Process

3.1. Initiating a Return

Contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid shipping label. Pack the item securely and attach the label. You are responsible for returning the product within the specified time frame.

4. Refunds

4.1. Method of Refund

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Partial Refunds

If the returned item shows signs of use, damage, or missing accessories, we reserve the right to issue a partial refund or deny the request.

5. Exchanges

Exchanges are handled as a new order. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the received product promptly and report any issues within the 30‑day window.
• Return items in their original condition and packaging.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. RainbowBuy reserves the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Website: https://www.rainbowbuy.store